Expert Hands services include:
- Diagnosis(free)
- Troubleshooting and identification of problem
- Troubleshooting, identification of problem and Resolution
- Install 3rd party web-based software or add on module for a control panel
- Database assistance, such as data import/export
- Optimization, MySQL and Apache
- Port changes, e.g., ssh, rdc, remote database access
- Dedicated password resets
- Virtual Dedicated backup/restores
- USB Enclosure
- Installation of 3rd party SSL Certificates
- Perform setup and or configuration from the "Getting Started Guides" for basic Control Panel functions (Adding domain, setting up DNS, setting up email, and databases)
- Migration of content to customer's server
- PHP/ASP Modules (per module)
- Game Servers
Expert Hands services will not perform the following tasks:
- Script troubleshooting
- Kernel modifications
- Advanced scripting/web programming
- OS Hardening
- IP Tables updates
Note: Each month is paid for in advance and begins upon the purchase of your account. Cancellation of your account will discontinue all future billings. Fees are non-refundable.
†One promotional credit per customer for a new MySpace® myAds account. View details.
*One promotional credit per customer for a new Google® AdWords® account. View details.
^One free promotional credit per customer, good for ten free download credits at Fotolia® View Details.
** Additional bandwidth and Assisted Service Plan fees do not participate in the yearly discount. Bandwidth included in the base package is prepaid, whereas any additional bandwidth selected will be billed monthly.
*** Windows only
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EXPERT TECH SUPPORT
